Customer Focus We are constantly focused on our ultimate goal - our customers' satisfaction. With this in mind, we are deeply committed to meeting the needs of our customers because at the end of the day, if they are happy.
Performance We strive for continuous improvement in our performance, measuring results carefully, and ensuring that integrity and respect for people are never compromised.
Integrity We demand of ourselves and of others the highest ethical standards ensuring that our products and processes will be of the highest quality.
At Pfizer we understand that good corporate governance and transparency are key to gaining the trust of our consumers and partners.
That is why, in 1992, Pfizer became the pioneer in the United States to establish a corporate governance department. In 1994, a Corporate Governance Committee was formed and through it, stakeholders are given the opportunity to have their say in the company’s decisions with regards to current and emerging political, social and public policy issues.
To ensure that every employee throughout our organization actively implements our commitment to responsible business, Pfizer developed the Policies on Business Conduct. First written more than 20 years ago, the “Blue Book,” as it is known, is reviewed annually to ensure it meets or exceeds evolving societal expectations.